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Senior Service Desk Technician & Incident Lead

Job in Germantown, Montgomery County, Maryland, 20875, USA
Listing for: AV
Full Time position
Listed on 2026-01-15
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology company is looking for a Service Desk Technician III to act as the highest technical escalation point for end-user support. The candidate should have 5-7 years of IT support experience, excellent problem-solving skills, and the ability to mentor junior staff. Responsibilities include incident resolution, process improvement, and collaboration with engineering teams. A Bachelor's in IT or Computer Science and ITIL certification are required.

This is a full-time position based in Maryland.
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Position Requirements
10+ Years work experience
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