M365 Operations Administrator

Sr. Technical Recruiter/Business Development at Dunhill Professional Search & Government Solutions

The M365 Operations Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, One Drive, and Azure Active Directory (Entra ). The Mid-Level M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies.

This position is on-site, supporting day-to-day operations and contributing to service improvements.

• Monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements.
• Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, One Drive, and Azure AD / Entra .
• Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies.
• Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings.
• Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management.
• Configure and support calendar sharing, shared mailboxes, and resource mailboxes.
• Provide Tier II/Tier III support for M365-related incidents and service requests.
• Perform monthly server patching of Azure and on-premises infrastructure.
• Support the implementation of DLP, retention policies, and sensitivity labels.
• Conduct content searches and assist with eDiscovery requests as directed.
• Generate basic reports on M365 service health, licensing, and usage.
• Assist in M365 service updates, feature deployments, and configuration changes.
• Use Power Shell to perform routine administrative tasks (with guidance as needed).
• Administer and support the integration of multi-function devices (MFDs) with our organization's Microsoft 365 environment, specifically for scan-to-email and scan-to-One Drive functionalities.
• Liaise with MFD vendors and support teams as necessary to resolve complex hardware or firmware-related issues affecting Microsoft 365 integration.
• Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations.
• Create and maintain detailed documentation for Microsoft 365 configurations, troubleshooting guides, and best practices.

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 5+ years of experience in M365 administration or enterprise messaging support.

• Microsoft 365 Certified:
  Messaging Administrator Associate
• Microsoft 365 Certified:
  Teams Administrator Associate
• ITIL® 4 Foundation (preferred for federal process alignment)

• Strong Communication
  
  Skills:
  
  Clearly explains technical concepts to peers, leadership, and customers.
• Proactive Follow-Up:
  Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight.
• Multitasking Ability:
  Manages multiple tasks and priorities efficiently.
• Productivity and Efficiency:
  Delivers accurate, high-quality work within expected timelines.
• Self-Motivation:
  Works independently on assigned tasks and seeks guidance when appropriate.
• Team
  
  Collaboration:
  
  Engages positively with colleagues and contributes to team success.
• Knowledge Sharing:
  Shares knowledge with peers and junior team members.

• Associate

• Full‑time

• Information Technology

• IT Services and IT Consulting