Desktop Support Technician
Listed on 2026-01-09
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$21.00/hr - $21.00/hr
Technical Recruiter @ eTeam | Talent Acquisition StrategiesPosition:
Desktop Support Tech
Location:
Germantown MD 20874
Duration: 6 Months
Pay Rate: $20/hr. w2
Summary:
- Laptop, Desktop, Printer, Video Conferencing devices (Zoom/Teams) and mobile device (iOS) support
- Knowledge of Intune device Management, Office
365 - Smart hand for Network device
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and
Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Employment type: Contract
Job function: Information Technology
Industries: Staffing and Recruiting
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).