HRC Technical Support Specialist

Job Description

At Husky Technologies

TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies

TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity.

This capability is at the core of our mission and competitive strategy.

Husky Technologies

TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies

TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets.

We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies

TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies

TM team!

Pay Range: $65,000 – $90,000

The HRC Technical Support Specialist (Call Center) serves as the primary point of contact for customers experiencing equipment issues, providing remote troubleshooting and support via phone and email. The specialist diagnoses problems, resolves issues when possible, and identifies cases that require escalation to Level Two Service for deeper dive investigation. This role coordinates field service technician visits when necessary and manages service orders, parts logistics, quotations, and Baan records to support efficient service delivery.

Working cross‑functionally with internal teams, the specialist helps ensure timely issue resolution, supports field technicians, and identifies opportunities for additional services that enhance customer satisfaction and service performance.

• Act as the first point of contact for inbound customer calls and emails regarding equipment issues and service needs.
• Troubleshoot and resolve customer problems remotely via phone and email, escalating when necessary.
• Coordinate and schedule field service technician visits when issues cannot be resolved remotely.
• Enter and process service‑related sales orders accurately within internal systems.
• Identify and communicate opportunities for additional services, upgrades, or replacement parts to support increased service revenue.
• Follow up with customers post‑service to ensure resolution and satisfaction, and to uncover potential future service needs.
• Collaborate cross‑functionally with engineering, product support, quality, and sales teams to resolve issues and coordinate service solutions.
• Order required parts and manage logistics to support timely service delivery.
• Ensure field service technicians receive the necessary parts, support, and documentation.
• Maintain accurate customer service records and data within Baan and internal systems.
• Contribute to continuous improvement initiatives and help monitor and achieve service department metrics.

• Post‑secondary education preferred but not required.
• Minimum 3 years of customer service experience, ideally in a technical or industrial environment.
• Minimum 3 years of…