Sea Export Agent

Are you ready to take the wheel and make logistics run like clockwork?

At LEMAN, we believe logistics is a people business. Behind every shipment is a customer counting on us, and we’re looking for a Sea Export Freight Forwarding Agent who thrives on coordination, communication, and making things happen across borders.

Duties & Responsibilities

• Coordinate the accurate and timely movement of ocean freight from origin to
  destination in alignment with customer service level standards.
• Ensure legal compliance with all export regulations, including export administration,
  licensing, and government-controlled requirements.
• Prepare rate quotations and route international traffic for outbound freight.
• Prepare and manage essential documentation such as BLs, HBLs, SEDs, and cargo
  manifests.
• Possess working knowledge of LCL (Less than Container Load) and FCL (Full Container
  Load) processes.
• Maintain daily communication with customers, agents, and internal colleagues to ensure
  service excellence.
• Ensure all customer contact information is accurately recorded in the CRM system.
• Keep customer profile instructions updated and current.
• Work with ocean carriers and other vendors providing services to LEMAN and its
  customers.
• Maintain and grow business within the assigned customer portfolio.
• Ensure accurate and timely invoicing for both customers and agents.
• Verify that LEMAN receives correct and timely billings from vendors and agents.
• Escalate customer complaints to branch management and the appropriate commercial
  owner.
• Close files promptly once complete, ensuring profit and loss statements are run and
  working files are properly archived.
• Perform additional duties and responsibilities as assigned

Qualifications

• 2+ years of experience in freight forwarding or logistics customer service
• Solid understanding of ocean export operations
• AES knowledge and experience preferred
• Experience with Cargo Wise (a plus)
• Familiarity with Dangerous goods requirements and/or pharma trade
• Comfort working with Microsoft Word, Excel, and Outlook

Behavioral Attributes

• Adaptable and able to respond effectively to changing circumstances or new information.
• Exceptional interpersonal, analytical, problem solving, and good communication skills.
• Ability to work independently, multitask, prioritize workload, and manage time effectively.
• Flexible, detail-oriented, self-motivated, and proactive.

If you love ownership, problem-solving, and being the trusted go-to for customers and colleagues alike, this role is for you.