Logistics Relationship Representative

Description

Think: logistics problem-solver, relationship manager, and behind-the-scenes hero for major shipping accounts.

As a Logistics Relationship Representative (Internal title: National Accounts Specialist), you’ll be the go-to support person for our National Accounts — large customers who ship freight regularly across the country. You’ll work closely with our Agents (our independent logistics professionals who manage customer relationships and freight movement) to make sure shipments are picked up, delivered, tracked, and resolved smoothly from start to finish.

In simple terms:

You help make sure freight gets where it’s supposed to go, when it’s supposed to get there — and you step in when things don’t go as planned.

This is a fast-paced, detail-driven role for someone who likes coordinating moving parts, solving problems in real time, and communicating with multiple people throughout the day.

• Support shipments from start to finish - Partner with our Agents to manage freight once it’s booked through final delivery — including updates, scheduling, and issue resolution
• Review and respond to load offers - Monitor shipment requests that come in electronically from customers (called load tenders) and accept or decline them based on pricing and service commitments
• Schedule pickups and deliveries - Coordinate appointment times with warehouses and customers, making sure transit time, driver hours-of-service limits, and special circumstances are all accounted for
• Keep shipments on track - Ensure transit times are accurate and updated if dates change, so everyone stays informed and freight moves efficiently
• Be the point of contact when issues arise - Work directly with customers and Agents to resolve delays, missed appointments, or in-transit issues
• Handle freight exceptions - Report and document overages, shortages, or damaged freight and coordinate next steps with the appropriate claims teams
• Maintain agreed-upon pricing - Keep transportation rate information current based on contracts between Evans and our National Accounts customers
• Process additional charges - Manage requests for things like detention time, canceled trucks, or other extra charges and see them through to resolution
• Track dispatch activity electronically - Monitor shipment status updates from Agents and ensure documentation is complete and accurate
• Run daily tracking reports - Use Excel to review shipment activity and monitor freight movement for each National Account
• Enter fuel data - Record fuel information using industry tools and pricing indexes
• Help make real-time decisions - Provide guidance during unexpected situations such as accidents, loading/unloading issues, or service disruptions
• Stay connected - Monitor and respond to emails and instant messages throughout the day to keep communication flowing smoothly

• 1+ years of experience in a customer service or administrative position
• 1+ years of logistics experience
• Operations experience (Operations experience in trucking refers to the practical, day to day management of transportation activities—ensuring drivers, freight, equipment, and customer requirements are aligned and executed efficiently)
• High school diploma or equivalent
• Proficiency with Microsoft Outlook and Word
• Strong typing skills and technically savvy
• Customer service oriented
• Strong organizational and time management skills
• Strong analytical and problem-solving skills
• Ability to efficiently pivot from one task to another and reprioritize throughout the day
• Strong sense of urgency
• Excellent verbal and written communication skills

• Proficiency with Microsoft Excel

• Individual Coverage Health Reimbursement Arrangement (ICHRA):
  Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company…