Field Technician

Field Technician (Madison, GA) EG209 at ITG Communications, LLC

Cable technicians work in homes and businesses to install and repair telecommunications cables, including phone lines, internet cables, and cable television. The role involves direct customer interaction, technical troubleshooting with diagnostic equipment, quality control inspections, and safe operating practices in a company‑owned vehicle. A good driving record, ability to use a 28’ ladder (up to 75 lbs), and flexible early/late hours are required.

• Install, maintain, and troubleshoot cable systems including telephone lines, Ethernet connections, and low voltage wiring.
• Perform fiber splicing and network installation to ensure optimal connectivity.
• Utilize hand tools and equipment safely and effectively to complete installations and repairs.
• Conduct field service visits to diagnose issues reported by customers and provide timely solutions.
• Collaborate with team members to ensure all projects are completed efficiently and within deadlines.
• Maintain accurate records of work performed, including service reports and inventory usage.
• Adhere to safety protocols while working in various environments, including residential and commercial settings.

• Formal education and experience appropriate to installation and repair of telecommunications cable systems.
• Strong problem‑solving skills and ability to interpret technical instructions.
• Ability to perform basic mathematical calculations and manage simple documentation.
• Good written and verbal communication skills for customer interaction and internal reporting.
• Physical capability to stand, walk, sit, lift up to 75 lbs, climb, and use hands for tool manipulation.
• Safe driving record and ability to operate a company vehicle responsibly.

• Customer Service—Manages difficult or emotional customer situations and responds promptly to customer needs.
• Technical Skills—Assesses own strengths, pursues training, and shares expertise with others.
• Interpersonal Skills—Maintains confidentiality, listens, keeps emotions under control, remains open to new ideas.
• Written Communication—Writes clearly, edits for grammar, presents data effectively.
• Teamwork—Balances team and individual responsibilities, supports others, promotes teamwork.
• Ethics—Treats people with respect, works with integrity, upholds values.
• Organizational Support—Follows policies, completes tasks on time.
• Professionalism—Approaches others tactfully, meets commitments, respects others.
• Quality—Monitors own work for accuracy and thoroughness, seeks improvement.
• Safety and Security—Observes procedures, reports unsafe conditions, uses equipment properly.

Entry level

Full‑time

Engineering and Information Technology

Telecommunications

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories and complies with all applicable laws regarding unemployment status in hiring decisions.