Regional Security & Loss Prevention Leader

Overview

The Security and Loss Prevention Cluster Manager (SLP Cluster Manager) leads the effort to efficiently and effectively provide risk mitigation as well as security oversight and asset (People, Property, & Data) protection within their regional cluster (dedicated geographical region). This role creates and executes the vision for their cluster in alignment with network goals. This role’s stakeholders include internal operations and support teams along with external partners.

This position reports to the SLP Senior Manager and will have direct reports.

• Develop leaders and direct reports through training, mentorship, and project partnership
• Lead strategic network-wide initiatives and report on key performance indicators to improve efficiency
• Enable teams to identify vulnerabilities and conduct root cause analysis using data to define mitigating actions
• Engage, train, and influence business partners to identify and mitigate risk
• Oversee and lead investigations of internal and external theft and fraud; conduct interviews when appropriate
• Subject matter expert in evaluating and implementing improved physical and general security best practices
• Support recruiting efforts in order to hire, develop and influence the team and regional cluster to drive Loss Prevention best practices
• Implement loss mitigation strategies and manage incident response planning and execution per policy
• Domestic regional travel up to 50% of the time when applicable
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach; stand/walk for up to 12 hours during shifts; work in environments with varying noise levels and temperatures; outdoor loading environments; continuous climbing and descending stairs (as applicable)
• This role covers 24/7 operations and must be able to work all shifts, including nights, weekends, and holidays

• Oversee a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical region
• Lead a team that performs regular physical security audits and investigates policy violations, security-related incidents, and loss events
• Develop, coach and remove barriers to drive alignment with network goals
• Support key internal and external stakeholders and keep them informed of possible risk factors

Worldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines;

training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.

• Bachelor’s degree, or 5+ years of professional or military experience
• 3+ years of people management experience
• A minimum of 5+ years in security service OR loss prevention OR asset protection OR investigations OR law enforcement OR 2+ years of Amazon blue-badge experience
• 3+ years in implementing metric-based strategies utilizing continuous improvement concepts
• 3+ years of operational experience in risk management, audit, data analytics, inventory control, quality assurance, retail, warehouse, distribution center services, delivery service, or supply chain
• Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors
• Experience with Lean Six Sigma concepts
• Investigative interviewing experience; relevant certifications include Wicklander and Zulawski, Loss Prevention Qualified, Certified Protection Professional, Loss Prevention Certified, Certified Forensic Interviewer, Certified Threat Assessment Certification, or other relevant certifications
• Relevant experience in business writing and communicating with a wide range of senior stakeholders
• Proficient…