Mobile Associate, Bilingual; Spanish - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package, including annual stock grants, an employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Job Overview:
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

• Fluent in Spanish
• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required).
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required).
• Effective at balancing customer needs and performance goals (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

• Travel Required (Yes/No):
  No
• DOT Regulated Position (Yes/No):
  No
• Safety Sensitive Position (Yes/No):
  No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

All employees are eligible for an annual stock grant.

At T-Mobile, benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (approx. 4 weeks for new full-time employees and ~2.5 weeks for new part-time employees annually); paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance;

college coaching; short- and long-term disability; voluntary AD&D, accident, life, disability, and long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more details, see

Never stop growing. We value career growth and encourage applicants to pursue opportunities within the Un-carrier. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions about employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law.

Discrimination or harassment is not tolerated.

If you need a reasonable accommodation during the application or interview process, please email Applic or call  This contact is not for general applications or inquiries about positions.