Senior Customer Account Rep. Fuel Containment

The Senior Customer Account Representatives will manage a variety of Axillon customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The SCAR will serve as the primary interface for a variety of Axillon legacy customers, responsible for ensuring the most efficient and positive relationship with Axillon’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.

They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support. Must be US Persons.

• The Sr. Customer Account Representative is responsible for the day‑to‑day relationship for a variety of important and challenging customers, particularly those with Long Term Agreements (LTAs) and Master Terms Agreements (MTAs), as well as customers with less frequent, yet important, orders. SCARs are responsible for managing the quote process in accordance with Axillon and site procedures. The SCAR will be responsible for managing the proposal from the request for quote, through order verification and entry, to delivery, shipping and following‑up with the customer.
  
  Sr. Customer Account Representative will work with other functions on large quotes that require Axillon and Board approval.

• Responsible for the order review process, which includes screening customers’ orders against existing LTAs, MTAs, Axillon’s standard terms and conditions, or other published contractual guidelines. This requires a thorough understanding of the relevant documents. Experience and judgment are utilized to determine if the customers’ orders vary from Axillon’s existing agreements. The SCAR works closely with the Commercial function to resolve discrepancies in the terms and conditions prior to accepting the order and entering it into the appropriate business systems.

• Responsible for ensuring purchase orders are accurate and internal stakeholders have provided acceptance. Formally acknowledge purchase orders in accordance with the method and timing agreed with the customer (i.e., email or portal acknowledgment within 10 days, per LTA).

• Gathers information from site Finance, Supply Chain, Operations and Commercial functions in order to prepare costing sheets (considering hours/materials) and quotations for final approval by senior leaders, particularly for out‑of‑production products. The SCAR ensures quotes are processed in accordance with the Axillon documented procedures and that quoted prices for all orders (original equipment, spare parts, or repair work) are accurate prior to delivery to customers.

• Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner for Meggitt by collaborating with other functions and using business judgment. Within certain product groups, the SCAR will serve as the primary Axillon point of contact with major original equipment manufacturers.

• Use experience and judgment to identify significant problems and elevate such matters to the Customer Account Manager, then track the matter until it is resolved. Act as the voice of the customer and ensure timely resolution to all customer orders and inquiries. The SCAR frequently assembles ad hoc working teams to review customers’ questions and prepare responses using input from multiple functions and internal stakeholders.

• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable. Coordinate with Commercial, Finance, Operations functional leaders to define the range of acceptable variations with respect to prices, lead times, delivery dates and other matters that affect production stability, inventory on hand, and material planning. Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.

• Frequent dialog is expected with other members of the…