Seasonal Merchandising Service Associate - Weekends

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers when opportunities arise: understands their needs, assists in locating, demonstrating, selecting, carrying, and/or loading merchandise, listens and responds knowledgeably, and walks them through projects when necessary.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes.
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective.
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details.
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels.
• Updates/validates way finding and product location signage as well as digital maintenance of this information throughout the store.
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add‑on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale.
• Sorts products in bins, drawers and boxes to ensure they are in the proper location.
• Merchandises to plantogram, price, color block and places plants as they arrive; fills plant racks onto plant tables per plantogram to grand‑opening ready standards.
• Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks.
• Ensures all reset displays are safe and in working order and repaired/replaced as needed.
• Repairs/seals damaged packaging and boxes including peg‑hook items.
• Removes all trash, moves cardboard boxes to the bailer, and disposes of plastic wrap and other debris in the compactor.
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to regular job duties (e.g., top stock safety, reinstalling safety cables, use of aisle blockers, tether lines on power equipment, spotters, and safety devices).
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
• Maintains point‑of‑sale signage including bin and beam label stock; ensures all bin locators are placed and price changes are activated.
• Audits and updates pricing labels inside and outside the store to ensure accuracy.
• Follows state‑specific guidelines on price changes (Pricing Policy SF‑06).
• In addition, this individual is held accountable for other duties as assigned.