Breakfast Server - Inn; On-Call

Overview

Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

• Previous service experience in a hotel, resort or fine dining restaurant preferred
• Familiarization with restaurant POS systems preferred
• Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
• TIPS (Training for Intervention Procedures) certified preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

• Escort guests to tables for dining
• Prepare station for service prior to guest arrival, including the supplying of side stands, setting and inspection of all tables for cleanliness, and correctness of settings
• Serve food and beverage items according to prescribed procedures
• Monitor diners' satisfaction frequently and anticipate needs without requiring direction
• Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
• Answer any questions guests may have about Sea Island or the area to the best of one's ability
• Clear courses according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited
• Accurately summarize meals served for reporting purposes per established procedure
• Reset tables as needed
• Learn the names and personally recognize our regular guests and members
• Record and bill orders accurately into the register system and process payments using guest/member cards (when applicable)
• Properly obtain completed guest checks bearing all required information (when applicable)
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Assist other team members with related duties, as needed
• Willing and timely execution of other duties as delegated by leadership

• Entry level

• Full-time

• Management and Manufacturing
• Industries
• Hospitality