Sr. Quality Manager

Overview

SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 8,150 people, including more than 2,300 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth. The Senior Quality Manager provides senior-level leadership and hands-on support to Quality teams across one large manufacturing site and multiple smaller sites.

While the Integrated Management System (IMS) is owned by the Responsible Care® organization, this role serves as a critical Quality partner, responsible for quality investigations, customer complaints, CAPA effectiveness, performance metrics, and IMS audit execution. The Senior Quality Manager works closely with Responsible Care, Regulatory Affairs, Product Stewardship, and Operations to ensure robust system execution, consistent compliance, and sustained continuous improvement.

• Quality Support, Investigations, CAPA & Metrics: Provide senior-level oversight and coaching to site Quality teams on customer complaints, quality incidents, and nonconformances. Ensure consistent, rigorous root cause analysis and the development of effective, sustainable corrective and preventive actions (CAPA). Review and challenge investigations and CAPA to ensure effectiveness and sustainability, prior to organizational distribution. Lead and coordinate cross-functional projects to eliminate systemic issues and prevent recurrence of quality defects.
  
  Utilize OMNIS (SNF “ERP-like” system) to track and document customer complaint status and resolutions. Track, analyze, and report quality and IMS performance metrics; identify trends and systemic risks, including Cost of Poor Quality and Kaizen project completion. Generate statistical data for senior leadership, upon request. Administer the complaint closure verification process and reporting status during monthly sales meetings.
• IMS Auditing & System Assurance: Lead and coordinate internal Integrated Management System (IMS) audits in alignment with ISO 9001, ISO 14001, and RC14001 requirements. Support external ISO, RC14001, customer, and corporate audits in partnership with Responsible Care. Identify, plan, and assign audits of critical procedures (field and desktop) using risk-based data analysis from Velocity incidents, investigations, Management of Change (MOC), and open action items.
  
  Ensure timely closure, verification, and effectiveness of audit findings and corrective actions. Participate in and oversee Quality Specialists during weekly field walkthroughs, with identified defects submitted as hazard observations in Velocity.
• IMS Support & Integration: Act as a senior Quality partner supporting Responsible Care ownership of the Integrated Management System (IMS). Support the deployment, implementation, and ongoing effectiveness of IMS policies, procedures, forms, tools, and training. Ensure effective integration and alignment of Quality processes with Environmental, Health & Safety (EHS) and Responsible Care requirements.
• Regulatory Affairs & Product Stewardship Interface: Partner with Regulatory Affairs and Product Stewardship to support product compliance obligations, including product formulations and Good Manufacturing Practice (GMP) standards for the manufacture and sale of cosmetic products. Support the implementation of RMS Product Safety and Product Stewardship requirements at the site level. Ensure effective change management and documentation practices are maintained to support ongoing regulatory and compliance commitments.
• Multi-Site Governance, Continuous Improvement & Engagement: Provide coaching, development, and guidance to Quality and IMS personnel at satellite sites, with a focus on continuous improvement and consistent system application. Conduct site visits focused on audit readiness and investigation quality. Use metrics and audit results to drive improvement and support customer and leadership engagement. Deliver monthly updates to Business Unit management teams,…