CJDR Nashville Service Manager

Apply now and be part of a team that values excellence and innovation in every aspect of the business. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Enjoy a Monday through Friday schedule with weekends off.

You will play a pivotal role in developing the customer service experience, team management, and strategic practices and policies. Schedule and assign daily work objectives for the service team. Monitor the performance of the service department. Maintain high quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Handle customer feedback immediately and according to the dealership's guidelines.

Administer warranty claims, review warranty policy adjustments, understand and apply warranty guidelines, ensure correct processing of claims and communicate warranty information and clarifications to customers. Effectively manage the workflow of the store. Maintain a safe work environment.

To excel in the role, candidates must possess a strong foundation in the automotive service industry with knowledge of service policies and procedures. Able to lead a team to drive overall profitability of the dealership while maintaining integrity. We are looking for an individual with extensive experience in the automotive service management, strong problem-solving skills, excellent communication with customers and team members, highly organized and detail-oriented individual, proficient user of Microsoft Office (Outlook, Word, Excel).

If you are a results-driven professional with a passion for the automotive industry, we invite you to apply and be part of a team committed to excellence and innovation.

Additionally, a valid in-state driver's license and a safe driving record are required to perform the responsibilities of this role effectively.

• Automotive Service
• Knowledge of warranty policies and procedures
• Strong problem-solving skills
• Experience in software
• Ability to drive an exceptional customer experience
• Demonstrated communication and interpersonal skills
• Valid in-state driver's license and have and maintain an acceptable safe driving record

If you are passionate about the automotive industry and ready to make a meaningful impact, this position offers the perfect platform to showcase your skills and contribute to the continued success of our dealership.

Must be able to pass Background test/ Drug screening.