Apertura Futura: Assistant Retreat Director

Overview

Massage Heights Indianapolis is seeking an Assistant Spa Director who reports to the Spa Director. The essential duties include assisting in ensuring exceptional guest service, and fostering a positive team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing outstanding guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

• Minimum 2 years of proven sales or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

• Hands-on experience with Zenoti or similar spa POS software systems.
• Understanding of spa environment and massage and skincare services.
• Experience working in a franchise model.

• Must be able to work varied hours to include weekends, evenings, and holidays.
• 6-8 hour shifts.
• Day, evening, and weekend shifts available.

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreat
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment

Massage Heights is a national franchise in the U.S. and Canada, offering massage therapy and skincare in serene environments. Franchisees are small business owners who aim to sustain a culture of care and value and inspire team members and guests to wellness goals.