Assistant Community Manager

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

• The Assistant Community Manager, under the supervision of the Community Manager, will train, direct and oversee all other office staff members under his/her direct supervision to ensure orderly and efficient workflow. He/she must understand the duties of all other office staff and be able to perform those duties as needed.
• Develop good working relationships with the residents, and handle all resident issues, complaints, requests or concerns expressed in response to Resident Surveys, emails, phone calls, social media, personal communications, or any other method to ensure resolution prior to the Community Manager’s involvement.
• Assist the Community Manager in preparation of the Annual Budget.
• Assist in the preparation of weekly, monthly, quarterly and annual reports, ensuring accuracy and completion prior to submission.
• Monitor, review and approve all timesheets within the payroll system.
• Lead the Quarterly Resident Meeting with the assistance of other staff members, providing information and updates, and respond to all issues raised by the residents.
• Work directly with the bookkeeper to ensure timely collection of rents and delinquent account balances; help monitor the utility program; and adhere to all accounting directives and the established budget.
• Work directly with the Turn Supervisor to ensure that vacant make-ready maintenance is scheduled and completed in a timely manner to correspond with the needs of incoming applicants.
• Review the monthly newsletter prior to the Community Manager’s review and approval.
• Draft correspondence to residents and all other appropriate representatives, subject to the approval of the Community Manager.
• Fairly and consistently implement the policies of the community as defined by the Resident Guidelines and Community Handbook. Notify residents of violations, provide direction for compliance, ensure homes are maintained to standards, and perform health and safety inspections as needed.
• Assist the Community Manager with devising and implementing marketing strategies to secure prospective residents.
• Serve as the liaison with Partners and provide pertinent data as requested in a timely manner.
• Represent the company in a professional manner at all times and perform other duties as assigned.

• A minimum of three years’ experience in a customer service related industry, preferably multi-family property management.
• Military experience or prior exposure to the military is a plus.
• Must be able to pass background investigation and drug test screening.

• High School Diploma or equivalent; some college preferred.
• Valid Driver’s License.
• Must have or be able to obtain the designation of ARM® (Accredited Residential Manager) within one year.
• Must successfully complete all required courses, classes, and training provided by MMS.

• Must be able to work as part of a team, as well as complete assignments independently. Demonstrate an ability to lead, support and contribute to the community team.
• Must possess strong attention to detail.
• Demonstrate strong oral and written communication skills.
• Competence in operating Microsoft Office including Word and Excel, and community management software.
• Must demonstrate a professional and positive attitude in every aspect of his/her work.
• Participate in training to comply with new or existing laws.
• Neat, clean, professional appearance at all times.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Must be able to work in a fast-paced and customer…