Branch Manager - Senoia Branch

FIRST PEOPLES BANK

Branch Manager - Senoia, GA

Department: Senoia Branch

Department Head: Branch Manager

Reports To: Chief Operating Officer

Responsible for the administration and efficient daily operation of Senoia Office location including planning, directing, staffing, and organizing the daily activities of the branch including development of new business, lending, servicing accounts, teller operations, community relations, promoting a quality service experience for customers and a positive work environment for employees.

• Demonstrates knowledge and confidence when discussing the bank's products with new and existing customers. Able to coach and motivate staff retail staff as it relates to making product and service recommendations and referrals.
• Develops a culture within the branch in which the importance of producing quality work, providing excellent customer service, and promoting teamwork and positive interactions within the branch and with other departments of the bank is understood.
• Manages, coaches, directs and motivates every branch team member to promote service excellence and maximize opportunities to broaden customer relationships through active listening, anticipating needs, and recommending the most appropriate solutions to help customers achieve their goals.
• Understands teller processes and software, oversees and/or reviews and approves vault management and cash orders for the branch, able to operate and troubleshoot the teller recycler, currency counter, teller capture, and other equipment. Able to assist with teller balancing issues and proof corrections.
• Accepts loan requests, produces credit memos, and finalizes loan approvals in accordance with bank policy. Maintains a loan portfolio and follows-up as needed with collection efforts and clearing documentation and financial exceptions.
• Resolves customer issues and/or complaints in a way that is fair to the customer, shareholders, and employees of the bank. Escalates issues to senior management as needed.
• Demonstrates willingness and enthusiasm in representing the bank externally within the community, including functions that take place on the weekends and hours when the bank is closed.
• Participates in the interviewing, hiring, training, annual evaluations, salary recommendations, and disciplinary actions of employees as required. Manages and verifies time cards, missed punches, and time off requests for the department.
• Creates and communicates schedule and work assignments for the branch including openers and closers for each day and Saturday staffing of officers and front-line personnel in a timely manner.
• Completes daily NSF decisions for the branch, reviews daily and monthly reports related to teller balancing, overdraft accounts, and dormant accounts and takes action as needed, audits debit cardstock at least monthly and orders new stock as needed.
• Maintains inventory of supplies for the branch. Ensures appropriate lead times for custom items and forms. Approves all items ordered within different websites including Quill, Staples, and Amazon Business.
• Works closely with Bank Security Officer to ensure a safe and secure environment within the branch, from staff greeting and eye contact, to confirming adherence to all established opening and closing procedures and other security guidelines for the branch and completes branch security testing on at least a quarterly basis. Maintains keys and combinations for the branch under dual control and logs and assigns to new users as needed.
• Comply with all Bank policy, procedures, governing laws, rules, and regulations to include, but are not limited, to BSA, CIP, OFAC and Fair Lending.
• Complete all assigned training in a timely manner.
• Other duties as assigned.

• A strong commitment to a team culture and positive attitude is required. At least one-year of related experience, preferably in a customer service role.
• Proven problem-solving skills and the ability to work well under supervision.
• Excellent verbal, written and interpersonal communication skills required.
• Must be proficient with Microsoft office programs such as Outlook, Word, and Excel.
• Ability to work with all levels of management under pressure and strict deadlines.
• Strong attention to detail
• Excellent analytical and communication skills
• Strong organizational skills and administrative skills
• Ability to multi-task and work under deadlines
• Commitment to attend community events outside of normal banking hours as a representative of the bank.
• Reliable attendance and positive attitude
• Ability to collaborate and work with other teams across the bank.
• Supervisory Skills

This is a full-time position that operates in the Senoia branch. Typical days and hours of work are Monday through Friday from 8:00 AM to 5:00 PM.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of…