Senior Application Services Engineer

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units.

You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

Provide L4 support experience in leading 24x7 on‑call support for highly critical customer‑facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.

Support a broad range of technologies Windows/Linux, multi‑tier web applications, middleware (web/app servers, infrastructure, containers, message queues, containers, databases, networking)

Effectively deploy applications by building automation suites (Git Hub, Ansible, semaphore…)

Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, Rabbit

MQ, Graylog, Kakfa, IBM‑MQ)

Setup monitoring at all layers of the application stack and resolve alerts quickly using New Relic

Application performance tuning, outage troubleshooting / triage, short term / long‑term fixes

Work closely with development/architecture replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on‑premise data centers

Improve architectures by enhancing application architecture, and redundancy, across, legacy systems

Centralize logging in production environments using Graylog

Ensure design, infrastructure, processes, and operational documentation are up to date

Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results

Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on‑prem VMware virtualized systems environments.

Networkingbasic knowledge, (F5, HAproxy)

Ability to drive own bodies of work using Atlassian stack

Data-Driven & Communication:
You’ll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.

You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step‑by‑step troubleshooting guidance. You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.

You’ll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience.

Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) web servers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.

You’ll have experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.

You’ll provide on‑call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages. Bonus:
Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.

We’re looking for someone eager to contribute with contagious enthusiasm. In times of uncertainty, you’ll help clarify chaos, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear-headed solutions.

Hands-On experience with any Message broker technology such as Rabbit

MQ, Kafka, IBM-MQ, Active

MQ, Tibco, MSMQ, Red Hat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare. Fluent spanish.