ServiceNow Developer – Hybrid

Service Now Developer – Hybrid

As a Senior Service Now Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the Service Now platform to enhance IT service management and operational workflows. Collaborating closely with stakeholders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization’s use of Service Now.

While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

• Service Now APIs, JavaScript, HTML, CSS
• ITSM, ITOM processes, workflows, automation, CSM, HAM
• Service Now modules, ITSM, IT Service Management, CSM, Customer service management, PSDS, HAM, Hardware asset management
• Agile methodologies, Scrum methodologies, project delivery
• API integration, REST web services, SOAP web services
• Technical documentation, system design, operational workflows, technical solutions, troubleshoot issues, seamless integration, budget restrictions, customizations, integrations
• Service Now applications, Service Now modules, Service Now workflows
• System designs, user guides, coding standards, security policies, code reviews, Service Mapping, Discovery, Event Management configurations

• Design, develop, and implement Service Now solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure Service Now applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the Service Now platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest Service Now features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands‑on experience with Service Now development and administration.
• Proficiency in Service Now APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with Service Now modules such as ITSM (IT Service Management), CSM (Customer service management also called PSDS), HAM (Hardware asset management).
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant certifications (e.g., Service Now Certified Application Developer, Implementation Specialist) are highly desirable.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross‑functional teams.

• Service Now platform expertise (development, configuration, integration). – Required – 6 Years
• JavaScript and scripting knowledge. – Required – 6 Years
• API integration (REST/SOAP web services). – Required – 6 Years
• ITSM and ITOM process optimization. – Required – 6 Years
• ITSM, CSM, HAM experience – Required – 6 Years
• Agile/Scrum project delivery. – Required – 6 Years
• Technical documentation and system design. – Required – 6 Years
• Troubleshooting and analytical thinking. – Required – 6 Years

• Hybrid

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam‑era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran.

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