System Administrator - IT Service Desk Security Clearance

Position: System Administrator - IT Service Desk with Security Clearance
Location: Glynco

Zachary Piper Solutions is seeking an IT Service Desk Ticket System Administrator to work onsite in Glynco, GA. The IT Service Desk Ticketing System Administrator will administer, configure, and optimize the enterprise ITSM environment, ensuring reliable service desk operations and compliance with federal standards. Responsibilities of the System Administrator include:
· Administer and maintain the enterprise IT Service Management (ITSM) system for optimal performance
· Configure ticketing workflows, forms, dashboards, automations, and integrations
· Support Ivanti Service Manager, Ivanti Voice, Ivanti Asset Manager, and Ivanti Change Management modules
· Develop and maintain database schemas ensuring data integrity and quality
· Perform system testing, troubleshooting, and root-cause analysis for ITSM-related issues
· Collaborate with cross-functional teams to translate business requirements into system configurations
· Maintain documentation for system architecture, configuration changes, and SOPs Qualifications for the System Administrator include:
· 5+ years of hands-on systems administration experience
· Expertise in Ivanti products (Service Manager, Voice, Asset Manager, Change Management)
· Strong knowledge of database design, schema development, and structured data management
· Experience managing ITSM workflows, integrations, reporting, and automation rules
· Ability to analyze system logs, database relationships, and reporting structures
· Must be able to obtain and maintain a Public Trust clearance Compensation for the System Administrator includes:
· Salary Range: $100,000 - $120,000 depending on experience
· Comprehensive Benefits:
Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays Keywords Ivanti, IT Service Desk, Ticketing System, System Administrator, ITSM, Service Management, Service Desk Operations, Ticketing Workflows, Workflow Automation, Dashboard Configuration, Forms Management, Integrations, Automation Rules, Database Design, Schema Development, Data Integrity, Structured Data Management, Root-Cause Analysis, Troubleshooting, System Testing, Reporting, Analytics, Configuration Management, Change Management, Asset Management, Service Catalogs, Configuration Items, Performance Optimization, Compliance, Federal Standards, IT Governance, Documentation, SOPs, Architecture Diagrams, System Logs, Log Analysis, Packet Analysis, Reporting Structures, Secure Systems, Public Trust Clearance, U.S. Citizen, Enterprise ITSM, Service Desk Optimization, Ticketing System Administration, IT Service Management Tools, Ivanti Service Manager, Ivanti Voice, Ivanti Asset Manager, Ivanti Change Management, ITSM Workflows, ITSM Reporting, ITSM Integrations, ITSM Automation, ITSM Configuration, ITSM Troubleshooting, ITSM Database, ITSM Dashboards, ITSM Forms, ITSM Customization, ITSM Updates, ITSM Support, ITSM Maintenance, ITSM Performance, ITSM Compliance.

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