Sr. ServiceNow Developer - Locals

Senior Service Now Developer – Skywalk Global (Atlanta, GA)

Location: Atlanta, GA
Employment Type: Full-time
Final date to receive applications: Contract until the end of the fiscal year, renewable July 1

Please note:

This position is open to local Atlanta candidates only.

As a Senior Service Now Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the Service Now platform to enhance IT service management and operational workflows. You will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems to drive efficiency and innovation.

• Design, develop, and implement Service Now solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure Service Now applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the Service Now platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest Service Now features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5+ years of hands‑on experience with Service Now development and administration.
• Proficiency in Service Now APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Experience with Service Now modules such as ITSM, CSM, and HAM.
• Familiarity with Agile/Scrum methodologies for project delivery.
• Relevant certifications (e.g., Service Now Certified Application Developer, Implementation Specialist) are highly desirable.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross‑functional teams.

• Service Now platform expertise (development, configuration, integration) – 6+ years.
• JavaScript and scripting knowledge – 6+ years.
• API integration (REST/SOAP web services) – 6+ years.
• ITSM and ITOM process optimization – 6+ years.
• ITSM, CSM, HAM experience – 6+ years.
• Agile/Scrum project delivery – 6+ years.
• Technical documentation and system design – 6+ years.
• Troubleshooting and analytical thinking – 6+ years.