IT Systems Analyst

Key Responsibilities

• Administer and manage Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet, Chat, etc.).
• Configure and manage Chrome devices using the Google Admin Console.
• Create and maintain user accounts, groups, shared mailboxes, and access controls.
• Enforce security, compliance, and data protection policies.
• Deploy, update, and support Chromebooks and educational applications.
• Troubleshoot Chrome OS, hardware, software, and connectivity issues.
• Provide Tier 1–2 technical support to staff and educators.
• Maintain device inventory, asset tracking, and documentation.
• Monitor system performance, usage reports, and security alerts.
• Collaborate with instructional technology and IT operations teams.
• Document procedures, create user guides, and provide training as needed.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or systems administration, preferably in an educational or government setting.
• Hands‑on experience managing Google Workspace and Chrome OS environments.
• Knowledge of network connectivity, Wi‑Fi troubleshooting, and endpoint security.
• Familiarity with device imaging, remote management, and cloud‑based systems.
• Excellent problem‑solving, communication, and documentation skills.

• Google Certified Administrator or Google IT Support Professional certification.
• Experience with large‑scale Chromebook deployments.
• Familiarity with content filtering, compliance reporting, or educational applications.
• Knowledge of Apple device support and management.

• Hybrid work environment (3 days onsite, 2 days remote after 6 months).

• Entry level

• Full-time

• Information Technology

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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