L&D Trainer

Key Purpose

The Trainer is responsible for assessing needs to drive training initiatives and identifying, developing, delivering, and sustaining engaging training programs that enhance employee skills, improve retention, and elevate service quality at a pharmaceutical site. Working in close partnership with the People & Culture Business Partner, this role supports account & site leadership and consults with corporate Learning & Development as needed to implement programs that align with business goals while reflecting ISS’s culture and values.

The Trainer leads without formal authority, influencing through expertise, coaching, and collaboration. The Trainer evaluates training effectiveness through performance metrics, ensuring alignment with strategic business objectives and maintaining high-quality standards in instructional design and delivery. Acting as a trusted partner to managers and employees, this role ensures training not only meets compliance and regulatory requirements but also strengthens engagement, inspires performance, and helps our people see the connection between their daily work and patient safety.

• Demonstrates ownership by taking responsibility for training outcomes and continuously seeking improvement.
• Serves as a visible ambassador of ISS culture, modeling curiosity, inclusivity, and collaboration.
• Builds trust with employees and leaders by communicating clearly, following through on commitments, and showing fairness in all interactions.
• Inspires performance by creating learning experiences that are practical, engaging, and directly linked to workplace success.
• Proactively seeks feedback, measures results, and adjusts programs to maximize impact.
• Promotes OneISS by aligning account & site training initiatives with corporate programs and messaging, creating consistency across the company.

• Partner with People & Culture, Quality, and Operations to design and deliver training programs that meet both regulatory and business needs.
• Build strong working relationships with managers and employees, serving as a resource and coach on training, onboarding, and development.
• Influence without authority by engaging stakeholders, presenting data, and advocating for effective training solutions.
• Share best practices across sites and functions, contributing to ISS’s broader learning culture.
• Represent ISS’s People & Culture function as a trusted collaborator with site leadership teams.

• Bachelor’s degree, preferably in Instructional Design, Learning & Development, Human Resources, Education, or a related field.
• 3+ years of experience designing and delivering training programs in a corporate, operational, or regulated environment with experience training operators on structured, standardized SOPs.
• Strong understanding of adult learning theory, instructional design best practices, and behavior-change methodologies.
• Demonstrated ability to deliver training in multiple formats: instructor-led, small group, virtual, and large-scale sessions.
• Experience conducting needs assessments and evaluating program effectiveness.
• Proficiency in creating digital learning content (including microlearning with a social media aesthetic).
• LMS administration experience preferred.
• Strong facilitation, coaching, and consultative skills.
• Comfortable navigating ambiguity and working in a matrixed environment.
• Bilingual proficiency in English and Spanish strongly preferred.
• Must be proficient with Microsoft Office (PowerPoint, Word, Outlook, Excel, Teams).

• Assess training needs and develop strategies that align with site, account, and corporate objectives.
• Design, deliver, and continuously improve training programs that enhance employee skills, engagement, and retention.
• Facilitate onboarding programs for all new hires, ensuring a smooth and engaging transition into ISS.
• Deliver ISS GMP Academy training and become GMP cleaning certified in customer SOPs to train new employees and provide continuous improvement refresher training for new and existing employees.
• Ensure all training content is accurate, engaging, and compliant with regulatory…