Doorperson - Cloister Guest Services

Basic Job Function

Greet the guest at the entrance and offer to park and retrieve their car, in conjunction with the valet on duty. Offer information about check-in, open car doors and entrance doors, and otherwise provide assistance whenever needed. Uphold and ensure compliance with all company and departmental policies and procedures.

Designated to drive a company vehicle

• Greet guests, members, team members, shuttles, and transportation vehicles at entrance and open doors
• Learn the names and personally recognize our regular Guests and Members
• Facilitate the parking and retrieval of guests’ cars with the valet on duty
• Assist guests and other employees with check‑ins and check‑outs when necessary
• Assist the Front Office/Concierge staff with policing the area for trash and keeping the front area clean and presentable
• Assist guests with carrying of articles into the entrance/living room
• Assist guests with getting golf clubs to Golf Club storage
• Promote all hotel functions and facilities along with providing directions to guests
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow‑up on issues as needed (if computer access is not available give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs. intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy