Retail Shop Attendant

Career Opportunities with Amicalola Falls State Park & Lodge

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To assist guests with their purchases in the Bears Den and Visitor Center Gift Shops, while maintaining a high level of guest hospitality and attention to detail.

• Always operate with an emphasis on guest hospitality.
• Greet all customers as they enter the shop. Assistance should be offered immediately. Thank all customers as they leave the shop.
• Telephone etiquette should be used at all times.
• Hospitality is an important part of each associates job.
• We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible.
• The quality program is directly linked to hospitality and customer satisfaction. It is making the extra effort to help a guest solve a problem by directing them to the right department or person for help, if you are unable to solve the problem.
• It is imperative that you be able to give directions on the property and in the general area. You should be able to direct guests to popular sights and restaurants.
• Complete merchandise and product knowledge is required in satisfying customer needs. It is each associates responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.
• Opening and closing procedures are to be maintained.
• A cash bank is provided and is the responsibility of the sales associate.
• Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the sales associate.
• Guest room charges, credit cards and checks are to be authorized according the Lodge procedures.