Overnight Operations Manager for Resort Hotel

Overview

The Overnight Operations Manager for Resort Hotel role at The King and Prince Beach & Golf Resort oversees all resort operations during the overnight shift, ensuring a seamless guest experience and smooth transition between day and night teams. This position combines night audit responsibilities with supervisory oversight of front-line departments after hours, including Front Desk, Security, and Housekeeping. The ideal candidate is detail-oriented, self-motivated, and confident making independent decisions while maintaining the resort’s standards of service, safety, and professionalism.

$23.00/hr - $25.00/hr

The Overnight Operations Manager oversees all resort operations during the overnight shift, ensuring a seamless guest experience and smooth transition between day and night teams. This position combines night audit responsibilities with supervisory oversight of front-line departments after hours, including Front Desk, Security, and Housekeeping. The ideal candidate is detail-oriented, self-motivated, and confident making independent decisions while maintaining the resort’s standards of service, safety, and professionalism.

• Serve as the manager on duty overnight, handling guest requests, concerns, and emergencies with professionalism and urgency.
• Oversee front desk operations, including check-ins, check-outs, and room assignments.
• Monitor resort facilities to ensure cleanliness, safety, and readiness for the following day’s operations.
• Coordinate with overnight housekeeping and security to address maintenance or safety issues promptly.
• Complete the night audit process: balance daily transactions, reconcile accounts, and generate required financial and occupancy reports.
• Review and verify postings, room charges, and folios for accuracy.
• Supervise overnight staff, providing directions, coaching, and support as needed.
• Conduct nightly property walkthroughs of public spaces and back-of-house areas.
• Uphold and enforce resort policies, safety standards, and emergency procedures.
• Responsible for obtaining coverage of the front desk when callouts cause staffing shortage, including reporting to work when not scheduled if unable to locate sufficient coverage.

• Experience:
  
  Minimum 2 years in front office or night audit roles; prior supervisory experience in hospitality strongly preferred.
• Skills:
  
  Strong leadership, communication, and problem-solving abilities; high level of integrity, confidentiality, and professionalism.
• Technical:
  Proficiency with property management systems (e.g., Opera, Maestro, or similar) and Microsoft Office Suite; basic accounting or audit knowledge a plus.
• Schedule:
  
  Must be available to work overnight hours, weekends, and holidays as required.

• Must be able to stand and walk for extended periods of time (up to 8 hours per shift).
• Ability to lift, carry, push, and pull up to 50 pounds occasionally (such as luggage, supplies, or equipment).
• Frequent bending, kneeling, reaching, and twisting as job duties require.
• Must be able to use hands and fingers to operate computer keyboards, phones, and other office or front desk equipment.
• Ability to visually inspect property areas, including guest rooms, public spaces, and back-of-house areas, during property walk-throughs.
• Must be able to communicate clearly and effectively, both verbally and in writing.
• Requires alertness and mobility throughout the property during overnight hours.
• Must be able to work in both indoor and outdoor environments, occasionally exposed to varying weather conditions.

• This position primarily operates overnight and requires flexibility to work weekends, holidays, and special events as business levels demand.
• Work is performed in a hotel and office environment, with regular movement throughout guest areas, public spaces, and back-of-house facilities.
• The noise level in the work environment is generally moderate, though occasional exposure to higher noise levels may occur during events or maintenance activities.
• May occasionally be required to perform or assist with physical tasks, such as moving equipment, restocking supplies, or responding to operational needs during the night shift.
• Exposure to varying indoors and outdoor temperatures may occur during property inspections or emergency response situations.
• Overnight team members may work independently for portions of the shift and must remain alert and responsive to guest and property needs at all times.

Overnight Shift (typically 11:00 p.m.

- 7:00 a.m.)

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Hospitality

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