Housekeeping - Room Attendant

The Room Attendant is responsible for one of the most important tasks in the hotel: ensuring that each guest experiences clean accommodations and facilities, making sure that all traces of previous guests are removed, and that everything is working.

• Housekeeping

• Non-Exempt

• None

• Contributes to the departmental and property monthly goals for guest satisfaction scores by doing the job right the first time and giving exemplary service that goes above and beyond guest expectations. This is Job One for all team members.
• Attends Housekeeping Morning Huddle and reviews assigned rooms. Proceeds to floor and checks cart for appropriate items, tools, linen, and terry.
• Follows all safety protocols, including care of safety beacons and OSHA/HAZCOM procedures. Uses proper chemicals according to OSHA Safety and Health Management System guidelines.
• Maintains proper cart placement while cleaning rooms, awareness of surroundings, and maintaining safe keeping of master keys and guestroom key cards. Is completely trained in competent in all emergency procedures and be ready to take charge in an emergency. Is constantly aware of potential security threats and If You See Something, Say Something by notifying the Manager on Duty or any other Manager.
• Be alert to hazards anywhere observed in the hotel and take personal responsibility to ensure they are corrected.
• Proceeds to first check-out room. Accesses rooms that do not have Do Not Disturb signs by knocking twice and saying “Housekeeping” loudly enough to be heard. If no answer, open door slowly and say “Housekeeping” again.
• Positions cart across the entrance for security purposes. If guest returns, move your cart, close the door, and ask them to use their key. If they don t have a key, they should go to the front desk.
• Closes and drapes/sheers. Makes sure they fit, work properly, clean, and not damaged. Leaves them set to hotel standards.
• Turns on all lights. Plugs any lamps into correct outlets. Sets switches properly. Replace burned out light bulbs with specified light bulbs. Cleans lampshades with dry cloth and straightens. Reports any damaged shades via Quore.
• Empties trash and removes any used guest amenities. Empties trash and ashtrays. Removes items or trash from underneath beds and furniture, between bed and nightstand, between mattresses and box springs, behind bathroom door, in shower/tub, in closet, in drawers, in microwave or refrigerator.
• If any items are left behind in a check-out room, enters the item into Quore and asks Housekeeping Manager on Duty to take the item to Lost and Found.
• Removes towels and washcloths. Removes all bedding. Does not place bedding that is not being laundered on floor. Separate terry and linen that is ripped, stained, frayed, thin, torn, stained, or rough and put in Special Treatment Bag. Places any guest items neatly on nightstand. Place dirty linen in appropriate cart for transfer to Laundry.
• Checks mattress pad. Replaces if worn, stained, ripped, or torn. Checks mattress and box spring condition. Reports any with stains, damage, or crushed sides. Makes sure no debris under bed. Check carefully for hair, throwing any found away on toilet.
• Checks pillows. If lumpy, flat, stained, or unable to spring back when folded in half, report in Quore for replacement.
• Checks and cleans walls and ceiling, dusting with telescoping duster. Report any holes, damage, peeling, chips, or mold/mildew via Quore. Clean any marks with Magic Eraser or wet sponge.
• Dusts all furniture with clean cloth, removing dust from under bed, between bed and nightstands, and between bed and wall. Cleans under cushions and wipes cushions with cloths. Spot cleans stains. Reports more serious stains via Quore. Makes sure proper furniture in place. Ensures drawers open and close properly. Reports any furniture issues, including damage, stains, burn marks, peeling, damaged hardware, and scratches.
• Checks TV and remotes, turning on TV, and replacing batteries if remote doesn’t work. Changes channel 3-5 times, checking for good picture. If issues with remote or TV, reports the problem via Quore.
• Turns on Air…