Sales Manager RES

Responsibilities

• Plans and administrates sales activities and programs to foster business by performing the following duties personally.
• Prospecting, Individual and team goals will be established annually with the expectation to meet and exceed budgeted revenues.
• Negotiates guestrooms, food, beverage, and meeting room rental. This position is responsible for contracting all market segments for Callaway Gardens- with an emphasis in associations.
• Solicits new accounts and manages established/existing accounts to achieve and exceed predetermined annual guestroom revenues and food and beverage goals.
• Respond to Leads:
  Respond to telephone calls, e-mails and other inquiries for group business within 24 hours.
• Follow up on outstanding leads in a prompt professional manner.
• Group Maintenance:
  Detail all accounts so that all aspects of the solicitation, closing and group requirements are complete and documented.
• Outside Sales:
  Conduct outside sales calls and presentations to promote Callaway Gardens Resort.
• Site Inspections:
  Conduct site inspections of Callaway Gardens to existing and potential clients by touring the Resort and providing information on the benefits and features of the Resort.
• Maintain compliance with Callaway Gardens standards.
• Active participation in hotel/resort sales meetings.
• Accurately communicate the client’s needs and expectations to the appropriate hotel personnel.
• Work effectively and efficiently with our conference service team when files are handed over to them for execution.
• Interact with all guests and all team members, at all times, in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling that will vary according to the needs of Callaway Gardens’ business levels.
• Maintain high standards of personal appearance and grooming to include wearing a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times with both team members and guests.
• Have knowledge and understanding of all department policies and procedures and communicate and enforce all policies fairly and consistently with staff.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

• Maintain high standards of personal appearance and grooming.
• Treat all Callaway Team Members with respect and professional manner.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification; responds well to questions.
• Judgment – Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions.
• Professionalism – Reacts well under pressure;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.

• 3+ years related experience and/or training, or equivalent combination of education and experience.
• Previous Hotel/Resort sales experience is preferred.
• Must have a valid driver’s license from the appropriate state.
• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Ability to read and comprehend instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Long hours are sometimes required.