Concierge - Lodge Guest Services; On-Call

Concierge - Lodge Guest Services (On-Call)

As a Concierge at Sea Island, you deliver extraordinary guest experiences every day. You are a gracious ambassador, maintaining high visibility in the lobby area as you offer warm greetings, information, and assistance.

You provide friendly, attentive, and timely service, engaging every guest to create a positive and seamless experience throughout their visit. As a member of our Guest Services team, you share your passion for genuine hospitality in your commitment to enriching lives.

You are vital to Sea Island’s culture of delivering meaningful, memorable experiences. You stay current in coastal Georgia information and amenities and enthusiastically make knowledgeable recommendations. You make reservations for transportation, sightseeing, tours, dining, auto and golf cart rental, golf tee–times, spa and salon services, sports and water activities, and other areas as requested. You set up and coordinate delivery of guest amenities, support front‑desk operations as needed, and provide specialized services for our VIPs.

As a key Guest Services team member, you exhibit a high level of coordination, communication, and teamwork, always providing Five‑Star service.

• Maintain knowledge of Sea Island’s properties, services, offerings, and the local area to answer questions and enthusiastically  with guests and members.
• Consistently follow your team’s processes and procedures, including standards for quality, timing, attendance, and appearance.
• Maintain a clean and organized work environment and immediately report any maintenance or safety issues.
• Utilize creative problem‑resolution skills to help resolve service issues in a timely and positive way, following up with guests, members, and other departments as needed.
• Willing and timely execution of other duties as delegated by leadership.

• Minimum of one year experience in Guest Services, Concierge or Front Desk Office at a luxury hotelproblem or resort is preferred.
• Computer skills and proficiency in Microsoft Office software applications such as Word, Excel, and Outlook.
• Physical strength and stamina to perform a role in guest services in a resort environment, maintain ongoing physical activity throughout a scheduled shift to include lifting 30+ pounds, comfortwith noise levels and repetitive tasks with or without a reasonable accommodation.
• Ability to kneel, crou wari, squat, climb, stand, sit, reach, stretch, bend, push, pull, and walk for prolonged periods.
• Timeliness and flexibility – you agree to work a flexible schedule, including weekends, early mornings, evenings, and holidays.
• Excellent communication skills in English, both written and verbal.

Entry level

Full‑time

Other

Hospitality