Assistant Front Office Manager - Cloister Guest Services; Exempt

Assistant Front Office Manager - Cloister Guest Services (Exempt)

Sea Island Company

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As a leader within our Guest Services Team, you live and share your passion for genuine Southern hospitality and strive to always provide extraordinary guest experiences. You are a positive, detail-oriented and hands‑on team leader that enjoys accomplishing a variety of tasks in a fast‑paced environment. You are a gracious ambassador for Sea Island with every interaction. You support team members in providing friendly, attentive, and timely Five Star guest service.

• Collaborative oversight of Front Desk operations, including Concierge, Bell Stand and Valet, helping with and directing activities for quality and service that embrace our superior standards with warmth and comradery.
• Training, development, and scheduling of team members, leading by example as you perform Front Desk duties, including Manager‑on‑Duty and Night Audit coverage as needed.
• Reviewing incoming guest information and instructions, and conveying and following up as needed for guest preparation.
• Liaison between Guest Services and other resort operations teams, especially working closely with Housekeeping, Engineering, Reservations and Accounting.
• Overseeing room bookings, performing regular walk‑throughs, and managing shift reports, including guidance and follow‑up.
• Maintaining and upholding departmental procedures, including standards for quality, timing, attendance, safety, appearance and safety protocols.
• Proactive knowledge of Sea Island’s properties, services and offerings, sharing this information with guests and members, and resolving concerns promptly.
• Coordinating with key stakeholders such as the leadership teams of Spa, Golf, Food and Beverage, etc. to resolve issues and maintain open communication.

• Mid‑Senior level

• Full‑time

• Other
• Industry: Hospitality

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