Medical Assistant

Overview

JOB TITLE:

Medical Assistant

EMPLOYER:

Urgen Care

REPORTS TO:

Clinical Lead

SUMMARY:

Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.

• Greets, receives, and prepares patients for procedures; conducts interviews with patients, measures vital signs, and records information.
• Performs routine laboratory tests on patients as provided by established protocol.
• Maintains nursing stations and examination areas in a manner consistent with OSHA standards
• Maintains inventory of medical supplies and materials
• Receives and screens telephone calls
• Coordinates patient flow.
• Maintains office/department and patient records.
• Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy
• Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices
• Applies safety principles as identified by established policy
• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals
• Performs other related duties as assigned by management.

• High school diploma or equivalent.
• Must obtain and maintain BLS certification.
• Knowledge of medical terminology.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols
• Strong charting/documentation skills.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Good judgement with the ability to make timely and sound decisions.
• Bilingual skills a plus.

• Problem Solving--Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well ingroup problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional patient situations;
  Responds promptly to patient needs;
  Solicits patient feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments. Interpersonal Skills--Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Professionalism--Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Attendance/Punctuality--Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.

• Frequently required to walk, sit, and stand.
• Occasionally exposed to blood borne and airborne pathogens or infectious materials
• Occasionally required to travel for training purposes.
• Required to attend at least 2 community clinic events per year.