Operations Director - Habersham

Job Category: Executive Leadership

Work Shift/

Schedule:

8 Hr Evening - Morning

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Under the general direction of the Chief Operating Officer - NGHS, the Director of Operations is responsible for the overall operations of NGMC Habersham. The Director of Operations promotes a culture of uncompromised safety, superior quality, In All We Do human experiences, and financial stewardship that aligns with Northeast Georgia Health System’s (NGHS) core values. Provides leadership and operational direction to ensure achievement of established goals and objectives for NGMC Habersham.

Assists in the coordination of clinical operations throughout the continuum of care; development of operational best practices and contributes to meeting or exceeding yearly profit objectives and expense control. The Director of Operations works directly with physicians, administrative leaders and the NGMC Habersham leadership team to manage interdependencies across the health system and maintain productive working relationships.

• Licensure or other certifications:

• Educational Requirements: Master's Degree.

• Minimum Experience: Three (3) to five (5) years of management experience in a hospital setting.

• Other:

• Preferred Licensure or other certifications:

• Preferred
  
  Educational Requirements:
  
  Healthcare Administration (MHA) degree is strongly preferred

• Preferred Experience:

• Other:

1. I Show Vulnerability when I:

• trust others and assume positive intent.
• am emotionally accessible and transparent without hidden agendas.
• acknowledge weaknesses and accept responsibility for mistakes.
• am comfortable saying “I don’t know” and asking for help.
• seek and accept feedback in a non-defensive manner.
• forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

• seek to know others on a deeper level.
• work to ensure others feel included.
• accept others for who they are without judgment.
• show concern for the well‑being and challenges of others.
• consider the human impact before making decisions.

3. I Demonstrate Courage when I:

• do not hold back on anything that needs to be said.
• do the right thing even when that is difficult.
• speak my own truth, even when that means standing alone.
• address potential conflict quickly and directly.
• commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

• seek to understand the other person’s viewpoint first, before expressing my own viewpoint.
• listen for the unsaid.
• ask questions to confirm understanding.
• accept others’ perceptions as their truth.
• take action to help others feel fully heard and seen.
• pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

• treat others in a respectful manner, regardless of their position, identity, and background.
• encourage and support my coworkers.
• value and acknowledge others for their contributions to the success of the team and NGHS.
• put the good of the team and NGHS first.
• strive to find common ground to solve problems for the good of NGHS.
• cut across boundaries to get things done.

6. I Hold Others Accountable when I:

• provide clear, consistent, and frequent communication about what is most important.
• clarify what is less important to establish clear priorities.
• help others see their blind spots.
• look for every opportunity to provide reinforcing feedback.
• provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

• hold myself personally responsible to seek improvements every day.
• experiment regularly with new ideas and approaches.
• demonstrate initiative and perseverance to overcome obstacles and resistance to change.
• embrace mistakes and pivot quickly if a new approach fails.
• seek to always be better tomorrow than today.

• Quest: Demonstrates/utilizes Quest tools in department.

• Talent Development: Coaches and develops staff.

• Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

• Productivity: Meets…