Service Coordinator

Job Description

Title: Service Coordinator I at Fitzgerald Summit in Fitzgerald, GA

Position: National Church Residences - All Divisions

Status: Non-exempt

Reports to: Property Manager/Portfolio Manager for Enriched Housing Services/ Program Manager

Revision Date: August 2022

Supervises: n/a

According to the prescribed policies and procedures of the organization, including all applicable federal, state, accreditation, and regulations, and under the general supervision of the Property Manager/Staffing Manager/Program Manager, the Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place. The Service Coordinator prioritizes a person‑centric model of service delivery.

• 1. Coordinate group programs and activities for eligible individuals.
  • Serve as liaison to community agencies, network with providers, and seek new services.
  • Identify low‑cost providers and negotiate discounts.
  • Monitor ongoing provision of services and document use in the management system.
  • Develop and maintain a Resource Directory of state and local service providers.
  • Organize educational events on health care, agency support, life skills, and referral sources.
  • Identify partners to provide health services and screenings at participants’ homes.
  • Assist participants in building informal support networks.
  • Engage volunteers per National Church Residences Volunteer Policies.
• 2. Coordinate individual services through a person‑centered, non‑clinical process.
  • Outreach to all eligible participants to provide education and enrollment.
  • Conduct assessments and screenings via phone or in‑person.
  • Collaborate with care and service colleagues to achieve participant goals.
  • Provide quality customer service, addressing questions and basic needs.
  • Assist participants in acquiring community services to address social determinants of health.
  • Adhere to follow‑up and monitoring schedules per participant preference or program requirements.
• 3. Perform related duties as required or assigned.
  • Perform miscellaneous tasks, gather reports, attend interdisciplinary meetings.
  • Build rapport with participants while maintaining professional boundaries.
  • Manage time independently to meet documentation deadlines.
  • Respond to communications promptly.
  • Accurately record labor time per policy.
• 4. Documentation.
  • Complete timely electronic and written documentation.
  • Submit all required forms for participants utilizing the program.
  • Complete Care Plans and monitoring with participants.
  • Submit documentation needed for funder and performance reports.

• Meet requirements outlined in the Quality Assurance Review Process and File Review Process.
• Carry out responsibilities consistently with National Church Residence’s Core Values.

• Maintain caseload ratio up to 1.25 assigned units/individuals per scheduled hour per pay period.
• Demonstrate positive, professional manner; manage time efficiently; provide leadership and teamwork.
• Adhere to all policies, procedures, and legal regulations outlined in the National Church Residences’ Employee Information Guide (EIG).
• Ensure care respectful of individual rights; report complaints and allegations to supervisors.
• Complete all annual education requirements on time.

• Education/Certification: High School Diploma or GED required; bachelor’s degree in social work or related field preferred.
• Experience: Two or more years in social service delivery with elderly, people with disabilities, and/or family populations.
• Skills/Abilities: Good communication, comprehension, and interpersonal skills; working knowledge of Windows, Microsoft Office, and Web; computer literacy test score required.

• Travel: occasional as directed.
• Vision: normal, consistent with standard workflow.
• Daily time distribution:
  Rare (0‑24%), Sometimes (25‑49%), Frequent (50‑74%), Continuous (75%+).
• Common physical activities: climbing, stooping, lifting/carrying, standing, pushing, sitting, walking, pulling, driving.

Work under changing indoor/outdoor temperatures, including extreme heat or cold.…