Patient Outreach Services Specialist; Phlebotomist - Primary Care - Senoia

Position: Patient Outreach Services Specialist (Phlebotomist) - Primary Care - Senoia
Location: Senoia

Patient Outreach Services Specialist (Phlebotomist) - Primary Care - Senoia page is loaded## Patient Outreach Services Specialist (Phlebotomist) - Primary Care - Senoiaremote type:
Onsite locations:
42 Main Streettime type:
Full time posted on:
Posted Yesterday job requisition :
JR-62138
** Work Shift
** Day (United States of America)##
** Patient Outreach Services Specialist (Phlebotomist)-Primary Care-Senoia
**** Shift: FT Day
** Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the Well Star Laboratory Outreach specimen collection locations. Duties included, but not limited to, Well Star EPIC system patient registration;
Well Star EPIC system insurance and ICD-10 data entry;
Well Star EPIC system laboratory test order entry;
Quest Laboratory and Lab Corp systems patient registration;
Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry;
Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.
** Core Responsibilities and

Essential Functions:

** Perform Patient Registrations    Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance    Verify all expected date    Verify accurate test information is captured in multiple registration systems (Well Star Epic System or the Quest and Lab Corp systems).
Verify that insurance is current, correct and verified in the registration system    Scan all patient information in the Epic system (, insurance card, manual lab orders)    Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy    Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)    Verify activity is recorded and performs monthly audit reports of all registrations for non-Well Star labs    Verify all STATs are sent to laboratory within time guidelines.

(Schedule all STAT pick-ups)    Print ABN (if required), present to patient provide verbal explanation and obtain signature    Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)  Phlebotomy / Specimen Collection/Specimen Processing    Properly identify the patient by following the Well Star Patient Care Safety policies    Properly perform venipunctures procedures on patients of all ages    Follow Laboratory policies regarding hard stick situations    Properly process all specimens according to established specimen requirements    Package all specimens according to DOT guideline and prepare for courier pick-up by Well Star, Quest, Lab Corp, & Fed Ex couriers    Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)    Responsible for current knowledge of test, tube and specimen requirements for Well Star, Quest and Lab Corp laboratories    Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for Well Star, Quest and Lab Corp    Use proper hand hygiene in accordance to patient safety goals  Customer Service Support    Assisting Physicians/Office staff with ordering labs in Epic correctly.

(Future/Standing/Clinic Collect orders)    Notifying physicians, or designee, immediately of critical lab results as requested    If necessary, reprint any laboratory reports    Assisting physician with any research and issue resolution    Assisting physician office staff and patients in resolving all laboratory billing issues    Making all follow-up phone calls to patients if re-collection of specimens is necessary    Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels    Serves as liaison between the office manager and supervisors on location concerns/issues    Assists with patient questions and concerns.

Escalates any issues appropriately that may arise outside of the Leads scope    Fax lab results to Physicians as requested    Maintain organized records and documents on site for three (3) months  Regulatory Agencys Quality Assurance Requirements    Perform all daily QA checks on equipment    Perform quarterly safety inspections and prepare report of findings for tracking    Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer   …