Relationship Banker ; Northeast Tallahassee

Overview

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and on the phone, contributing to improving the financial wellness of customers. The role focuses on creating meaningful personal connections with customers while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This position is suitable for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth, development, and upward mobility.

Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious, adaptable, and able to educate customers on when, where, and how they can bank. Strong communication skills and the ability to provide personalized customer service are required.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions
• Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset, reordering checks, and basic problem resolution)
• Develops relationships with customers and remains well-informed about their relationship with the bank
• Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings)
• Assists branch and team members with basic tasks to aid in customer problem resolution
• Refers customers to internal experts when more complex financial goals and needs are identified
• Follows bank processes and procedures, adheres to applicable laws and regulations, and reports operational risks as part of the branch team
• Achieves branch targets by identifying customer needs and providing guidance on Regions’ solutions
• May conduct outbound calls from lead lists to educate customers on emerging technology and assist with financial needs

This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

• Position Type:
  Full time

Pay ranges are job-specific and are provided as a point-of-market reference for compensation decisions. Other factors such as experience, skills, knowledge, contribution, job location, and performance can affect pay. The target information below is based on the Metropolitan Statistical Area Market Range for the location and position level.

Job Range Target:

Minimum: 35,640.99 USD

Median: 42,192.00 USD

Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note that benefits and plans may be changed, amended, or terminated at any time. To learn more, please visit Regions’ benefits page.

Northeast Tallahassee — Tallahassee, Florida

Equal Opportunity Employer/including Disabled/Veterans

Job applications are accepted electronically through Regions’ career site for a minimum of five business days from posting. Higher-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion.