Resident Relationship Manager

Resident Relationship Manager at Titan Corp

The Resident Relationship Manager will serve as corporate oversight of the local operations team, providing aid and support to residents, vendors, and prospects in resolving concerns they may encounter while engaging with Titan Corp properties.

• Manage and resolve resident issues escalated from local branches to the corporate office.
• Serve as company lead on managing customer service cases gathered from call center, website, social media, email, etc.
• Develop and manage customer satisfaction metrics for maintenance service requests, new move‑ins, prospect inquiries, and all customer service calls.
• Provide quality control of all pending applications, leases, and renewals.
• Implement, document, and train any process changes to improve resident satisfaction.
• Assist the Director of Leasing on various projects as needed.

• Deliver excellent customer service during all interactions with clients, associates, peers, support groups, suppliers, and residents.
• Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

• High school diploma or equivalent.
• Minimum of two years of customer service or real estate experience is preferred.

• Knowledge of Single Family Rentals (SFRs) operations and leasing.
• Knowledge of Landlord Tenant Act.
• Ability to read, write, understand, and communicate in English.
• Proficiency with Microsoft Outlook, Word, Excel, and Yardi or other accounting software.
• Experience using general office equipment (telephone, fax, printer, copier).
• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Strong organizational and time‑management skills.
• Ability to perform moderate mathematical and accounting functions.
• Comprehension of federal fair housing laws and local housing provisions.
• Ability to make quick and effective decisions.
• Ability to identify, analyze, and resolve issues.
• Flexibility and adaptability to changing business needs and processes.
• Independent judgment and confidentiality maintenance.

• Current driver’s license.
• Real estate license preferred.
• Other licenses or certifications as required by state law.

• Always reachable via phone and/or email except during approved time off.
• Ability to work weekends and non‑traditional holidays.
• Availability for on‑call or short‑notice work due to staffing shortages.
• Standing, walking, or sitting for extended periods.
• May travel up to 10% of the time.
• Frequent climbing, standing, use of fingers, handling, feeling, talking, and hearing.
• Moderate stooping and lifting.
• Ability to lift or move up to 25 pounds.
• Strong analytical, organizational, and communication skills.
• Ability to tolerate stressful situations.
• Work under minimal supervision.

• Standard office working environment.
• Reports to Regional.

• Entry level

• Full‑time

• Sales and Business Development