Field Services Dispatcher

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

We are seeking an experienced Dispatcher / Operations Coordinator to support a fast‑paced mobile services operation. This role is critical to coordinating field technicians, managing incoming service requests, and ensuring timely, professional service delivery.

This position requires prior experience dispatching for a mobile or field services business.

• Receive, prioritize, and dispatch service calls across multiple territories
• Coordinate daily technician schedules to maximize efficiency and response time
• Monitor active jobs and adjust assignments as conditions change
• Communicate with customers regarding service status and estimated arrival times
• Enter and maintain accurate service information in dispatch/CRM systems
• Provide day‑to‑day guidance to technicians on schedules and priorities
• Escalate service issues, delays, or customer concerns to management
• Participate in a rotating after‑hours on‑call schedule shared with two other employees

• Prior experience dispatching for a mobile or field services business (e.g., field service, mobile repair, utilities, trades, logistics, or similar)
• Experience coordinating technicians who travel to customer locations
• Strong organizational, multitasking, and decision‑making skills
• Excellent verbal and written communication skills
• Proficiency with dispatch, scheduling, or CRM software
• Ability to remain calm and professional in high‑pressure or emergency situations

• Experience supporting emergency or after‑hours service operations
• Prior lead, coordinator, or supervisory experience
• Familiarity with service metrics, response time tracking, or workload balancing

• Full‑time, hourly (non‑exempt) position
• On‑site at our Tyrone, GA location
• Standard business hours plus rotating after‑hours on‑call duty
• Overtime eligible in accordance with federal and Georgia law

• Hourly pay range: $20.00 – $26.00 per hour, based on experience and qualifications
• Overtime eligibility
• Additional compensation for after‑hours on‑call participation, including stipend and call‑in pay
• Stable, long‑term opportunity in a service‑driven operation

This role supports a mobile, multi‑territory service operation. Candidates without prior mobile‑service dispatch experience will not be considered.

Applicants will be asked to describe prior mobile‑service dispatch experience during the application process.

This position is not call‑center dispatch; hands‑on field service coordination experience is required.