Student Account Specialist

Location: Atlanta

General Summary

The Student Accounts Specialist serves as the primary point of contact for students, parents, faculty, staff, and external partners regarding all aspects of student accounts. Reporting to the Accounting Manager and operating under the direction of the Controller's Office, this position provides high-quality customer service and performs a variety of responsible, non-routine, and independent administrative functions. Core responsibilities include student account reconciliation, cashiering, billing and payment processing, recordkeeping, data entry, and related support activities essential to the University's financial operations.

Duties and Responsibilities

* Serve as a knowledgeable resource for students and families by resolving complex student account inquiries and issues, drawing upon an understanding of student account operations and related campus functions (e.g., Financial Aid, Registrar).

* Ensure compliance with all institutional, state, and federal policies, regulations, and guidelines related to student accounts.

* Perform monthly billing and collection activities for currently enrolled students and applicable third-party organizations.

* Review student invoices for accuracy; process adjustments as needed, including the posting and disbursement of financial aid refunds.

* Assist with communications to enrolled students regarding billing cycles, payment deadlines, collections, and other important account-related matters.

* Utilize the Ellucian Colleague student information system and associated third-party systems to manage student billing for tuition, fees, housing, meal plans, and other charges.

* Process alternative or non-standard billing scenarios, including consortium agreements and study abroad programs.

* Administer and support the Transact Student Account Center and online payment portals; coordinate tuition payment plans for students and parents.

* Assist the Accounting Manager with preparation of month-end reports summarizing student account activity.

* Conduct regular reviews of individual student accounts throughout each academic term to ensure accuracy and completeness.

* Organize and maintain student account records to support the preparation of annual audited financial statements.

* Foster positive, professional, and effective working relationships with all Business Office and Controller's Office clients, including students, parents, faculty, staff, and administrators.

* Participate on committees or in special projects as assigned to support institutional initiatives.

* Perform other related duties as assigned that are consistent with the scope and level of responsibility of the position.