Assignments and Outreach Coordinator

Job Title:

Assignments and Outreach Coordinator

Location:

Clayton State University

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

The Assignments and Outreach Coordinator supports University Housing by managing housing assignments, contracts, occupancy, and customer service functions. This role serves as the primary administrator of the housing management system and the main point of contact for parents, residents, and campus partners. The Coordinator plays a vital role in housing operations by overseeing application processing, occupancy reporting, and billing coordination, while also engaging in outreach, marketing, and orientation activities to support recruitment and retention.

Customer Service & Resident Support

• Serve as the primary customer service representative for guests, residents, and parents regarding housing assignments, policies, and processes.
• Assist with move-in and move-out operations.
• Manage the University Housing email account and ensure timely responses to inquiries.
• Process housing exemption notifications in compliance with institutional policies.
• Develop communication templates, including contract confirmations, room selection processes, assignment notifications, and deadline reminder calls and emails.
• Establish and maintain relationships with the following areas related to housing assignments and timelines:
  Residence Life, Athletics, Disability Services, Care and Support, Financial Aid, Auxiliary Services, Bursar, Facilities, and Institutional Research.

Housing Operations & System Administration

• Establish and follow best practices for occupancy management for a 1,300 residential campus and assist in the development and maintenance of Star Rez to effectively carry out all assignment functions and system uses.
• Administer the housing management system (Star Rez), including application processing, contract review, and assignments.
• Coordinate the application timeline and maintain an assignment-based calendar outlining future assignment events and communications to ensure timely and effective communication with residents.
• Assign rooms, manage housing occupancy, and prepare occupancy reports for review by the Director.
• Assess, manage, and troubleshoot any discrepancies or inaccuracies in housing assignments, taking proactive measures to resolve issues and ensure accuracy.
• Coordinate with the Bursar's Office to assess housing and meal plan charges.
• Submit and monitor work orders to ensure prompt resolution of facilities issues.
• Responsible for room damage billing and appeals process in coordination with the Bursar's Office.
• Plan and coordinate opening and closing processes for all residence halls each semester.
• Maintain student access rights in conjunction with assignment-related information.
• Reconcile and submit reports regarding assignments, occupancy, and the housing and occupancy management database.

Marketing & Outreach

• Support marketing efforts to promote housing, including presentations at orientation, campus events, and information fairs.
• Assist with outreach initiatives to engage prospective and current students in the housing experience.
• Maintains content, accuracy, and design of the Housing website and publications regarding assignments and the assignment process, including brochures, reports, forms, and other educational materials.

Miscellaneous / Other Duties

• Perform other duties as assigned to support the mission of University Housing.

Mail & Office Management

• Manage the receipt, distribution, and forwarding of physical mail for residents.
• Order office supplies and maintain accurate inventory records.

• Associate's degree in Business Management or related field of study OR an equivalent combination of education and experience.

• Bachelor's degree in Business or related field
• University System of Georgia experience

• Strong financial…