Warranty Administrator

Position Summary -Responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

Other duties may be assigned.

• Processes all warranty paperwork to ensure proper documentation and verifies criteria required by factory or distributor.
• Keeps abreast of all factory recalls and announcements.
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Maintains all service and customer records as required by the warrantor.
• Works with department managers to facilitate proper warranty procedures.
• Other duties as assigned.

• Prior experience in warranty administration or related field.
• Knowledge of warranty laws and industry best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and database management.
• Familiar with basic accounting principles is preferred.

• Attention to Detail - Expert
• Basic Writing Skills - Expert
• Communication - Expert
• Customer Service - Expert
• Basic Math Skills - Expert
• Microsoft Office - Expert
• Responsibility - Expert
• Time Management - Expert

• High School or better in General Studies/Diploma.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.