General Manager - RV

OVERVIEW

The General Manager is the on-site leader responsible for all facets of operations at The Retreat RV Resort, ensuring exceptional guest experiences, strong team culture, and consistent financial performance. This role champions Great Escapes RV Resorts' ESCAPE values-Excellence, Safety, Communication, Accountability, Patience, and Enthusiasm-in every interaction, decision, and initiative. The General Manager sets the tone for the property's culture and brings hospitality to life at every touchpoint.

ESSENTIAL JOB FUNCTIONS

Team Leadership & Culture

• Recruit, coach, and retain a high-performing, hospitality-driven team aligned with ESCAPE values.
• Build a culture of accountability, open communication, development, and recognition.
• Lead weekly team meetings, performance check-ins, and seasonal training.
• Model positivity, patience, and consistency in interactions with staff and guests.

Financial Oversight

• Collaborate with District Management and Accounting to develop and manage annual budgets and forecasts.
• Monitor performance metrics such as revenue, labor, expenses, and profit margins.
• Submit weekly reports and manage petty cash, inventory controls, and vendor purchasing.
• Identify new income opportunities and areas for cost savings.

Guest Experience

• Lead a guest service strategy that prioritizes communication, empathy, and proactive solutions.
• Respond to guest feedback and use it to enhance operations.
• Ensure consistent, high-quality guest interactions across all departments.
• Support recreation and activity programming that aligns with the brand and enhances family fun.

Operational Excellence

• Oversee daily operations: front office, housekeeping, maintenance, retail, recreation, and F&B (if applicable).
• Ensure departments meet brand standards in presentation, performance, and guest satisfaction.
• Maintain compliance with all policies, safety standards, and legal regulations.
• Manage schedules and labor to meet budget while delivering exceptional service.

Facilities & Safety Management

• Oversee a preventative maintenance program and conduct routine inspections.
• Ensure safety protocols, licensing, and documentation are up to date and enforced.
• Respond to emergencies and support staff training on emergency procedures.
• Coordinate repair vendors and capital improvements with appropriate approvals.

Marketing & Community Engagement

• Collaborate with the Marketing Team to support promotional efforts and content requests.
• Provide visuals, event descriptions, and real-time updates for social media and guest communication.
• Represent the resort at community events or tourism partnerships as needed.

REQUIREMENTS

• High School Diploma or Equivalent
• 3-5 years' property management/resort experience, including 2 years of supervisory experience
• Basic computer skills
• Ability to communicate clearly and effectively through both verbal and written venues
• Current certifications in First Aid/CPR and AED or willingness to obtain upon hire
• Current certifications in CPO or willingness to obtain upon hire
• Current certifications in Propane dispensing or willingness to obtain upon hire
• OSHA safety training/certifications a plus
• Good knowledge of building regulations, construction regulations, fire regulations, and health and safety regulations in general.
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously.
• Possess exceptional guest relations skills
• Weekend & holiday hours are required

PHYSICAL DEMANDS

This position is an extremely physically active position. Employee is regularly required to stand, swim, walk, and run. Must be able to stand for long periods of time, stoop, kneel, and crouch. Must be able to lift and move up to 50 pounds. Employee is frequently exposed to outdoor weather conditions (hot and humid, rainy, extreme temperatures, airborne particles).

About Great Escapes RV Resorts

At Great Escapes, we don't just provide a place to stay-we create the space for families to reconnect, unwind, and make memories. As a General Manager, you'll help bring this mission to life every day while embodying our ESCAPE values:

• Excellence in All We Do
• Safety First
• Communication
• Accountability
• Patience
• Enthusiasm