Telecommunications Officer

Reporting directly to a Telecom Supervisor, responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems as well as dispatching calls to appropriate law enforcement, fire, and emergency medical service agencies.

• Answers and transfers emergency and non-emergency calls from multi-line phone systems
• Processes teletype information and complete in-house system computer searches
• Operates radio console consisting of numerous talk groups
• Maintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system
• Processes teletype (TLETS) information and complete in-house system computer searches
• Maintains professionalism and confidentiality in all matters
• Maintains proficiency in all aspects of Emergency
  
  Communications;maintains licensing, certifications,and credentialing standards
• Informs direct supervisor of concerns regarding work progress, barriers, and red flags
• Coordinates with all emergency service groups in the county and region; works with state and federal agencies as needed
• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas
• Obtains access to TCIC/NCIC/TLETS systems
• Readily complies with departmental and county-wide policies and procedures
• Performs special duties as assigned

• Reports directly to – Telecom Supervisor
• Direct Reports – No

• Position involves occasionally lifting objects weighing over 50 lbs.
• Position involves speaking and hearing English clearly
• Position involves maintaining composure during extremely stressful situations for extended periods of time
• Position involves being stationary at a communications console for extended lengths of time
• Position involves continual use of a computer keyboard and other peripheral devices

• Work is primarily indoors in an air‑conditioned environment
• High‑volume, fast‑paced environment dealing with life‑threatening situations
• Constant contact with the public under duress and in crisis situations; exposure to psychological and emotional stress of the public and public safety personnel
• May deploy to the field providing incident‑based communications

• Work designated schedule and other hours as required to meet customer needs, including nights, weekends and holidays
• Work 12 hour shifts and occasionally required to work mandatory overtime and be available for emergency callback at any time
• Monthly trainings and miscellaneous trainings may occur on scheduled days off
• Essential Personnel for Emergency Situations; discretion of Department Director
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

• High school diploma or equivalent
• Two (2) years of customer service experience; OR an equivalent combination of education and experience
• Data entry and typing efficiency at a minimum of 35 wpm
• Knowledge of modern office procedures and computer equipment
• Must meet eligibility requirements to be granted systems access to TCIC/NCIC/TLETS systems per the CJIS Security Policy

• Valid driver’s license

• Texas Commission on Law Enforcement (TCOLE) Telecommunicator license
• Williamson County Emergency Communications (WCEC) credentialing in call taking

• Telecommunications Device for the Deaf (TDD) certification
• Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), and National Crime Information Center (NCIC) full access certifications
• Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800
• CPR/AED certification
• International…