Express Service Advisor

Job Details

• Job Location:
  
  Xpress Oil Change Plus - GEORGETOWN, TX 78626
• Position Type:
  Full Time
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Customer Service

Don Hewlett Chevrolet/Xpress Oil Change Plus in Georgetown TX is currently hiring for seasoned Express Lube Service Advisors at our Express Lube center. This position offers a Base Plus Commission/Incentives type pay plan which is great for the current work environment. Applicants must be customer focused and sales driven and work well in an extremely high-volume environment. We are an employee-oriented, family owned company that is committed to providing superior levels of customer service.

While our success is dependent on many factors, it’s the skills, intelligence, creativity and dedication of our employees that set us apart. Good computer skills and excellent verbal and written communication and leadership skills are also a must. ADP experience is preferred but not necessary. This position can lead to a great career opportunity in the automotive industry.

• Policy and process driven
• Proven service sale techniques
• Excellent communication skills
• Represent the dealership in a positive manner
• Providing exceptional personalized service to our customers
• Clearly outline customer needs on the repair order with efficiency/accuracy
• Research vehicle service history, inspect the vehicle, and recommend additional services as needed
• Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
• Provide a complete and accurate written cost estimate for labor and parts
• Establish a “promise time” and follow up as needed
• Effectively communicate with the technician(s) working on the customer’s vehicle
• Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
• Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed
• Conduct all business with sincerity, honesty, and genuine concern for customers
• Maintain the highest customer service standards

• Exceptional customer service skills
• Ability to multi-task and work in a fast-paced environment
• Self-motivated and enthusiastic presence in a team environment
• Valid driver’s license and good driving record
• Strong work ethic

• Competitive Pay
• Medical, dental, and vision insurance, along with several ancillary insurance products
• 401(k) Retirement & Savings Plan with Employer Matching Funds
• Paid vacation & holidays
• Employee vehicle purchase program
• No work on Sundays!

All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen

The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.