Eligibility Services Clerk

Overview

Date:
Feb 20, 2026

Location:

GEORGETOWN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. HHSC supports you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, opportunities for career advancement, and more.

Explore details on the Benefits of Working at HHSC website.

Functional

Title:

Eligibility Services Clerk
Job Title: ES Clerk II
Agency: Health & Human Services Commission
Department: TW Reg 07 EOAPD
Posting Number: 14109
Closing Date: 03/06/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $2,481.75 - $3,404.91
Pay Frequency: Monthly
Salary Group: TEXAS-A-09
Shift: Day
Telework: Not Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Job Location City: GEORGETOWN
Job Location Address: 2500 N AUSTIN AVE

Other Locations: MOS Codes: ,,,,,,6672,15P,3F5X1,420A,42A,56M,68G,741X, 8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? The Access and Eligibility Services (AES) division seeks individuals to join an exciting, dynamic team in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES emphasizes respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, learn policy regulations, thrive in a challenging, fast-paced, evolving environment, have good communication skills, a positive attitude, strong work-ethic, and a desire to help others. If you possess these skills, we are looking for you.

Provides a variety of clerical support services in a service delivery office. Supports Eligibility Operations staff. Processes mail, opens and dates stamp incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary. Copies and returns original documents upon request.

Responds to client inquiries and requests for assistance. Requires detailed orientation to apply complex policies and procedures.

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Opens, dates, sorts, or distributes mail (incoming/outgoing mail, reports, documents, printouts).
• Prepares and proofs correspondence, forms, and other documents using computer software.
• Communicates at a basic level with others to provide, exchange, or verify information, address issues, or resolve problems or complaints.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
• May work occasional overtime outside of normal hours, including weekends when required.
• Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet deadlines.

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit and evaluate information, and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.

N/A

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English/Spanish) Skills Preferred.
• Work experience using a computer for inquiry and data entry, preferred.

This posting may be used to fill positions in other locations within the region.

Hours:

Monday-Friday 8:00am to 5:00pm. Overtime may be required. Applicants selected for hire will be required to pass a fingerprint criminal history background…