Field Quality Associate

Field Quality Associate

TEAM QUALITY SERVICES INC – Georgetown, Kentucky, United States – Full Time

Start Date:

Immediate | Expiry Date: 12 Jan, 26 | Posted On: 15 Oct, 25

Remote Job:
Yes | Telecommute:
Yes | Sponsor Visa:
No

• Quality Assurance
• Problem Solving
• Communication
• Technical Support
• Root Cause Analysis
• Supplier Management
• Process Improvement
• Project Management
• Lean Manufacturing
• Six Sigma
• Quality Standards
• Auditing
• Data Entry
• Interpersonal Skills
• Measurement Tools
• Customer Service

Motor Vehicle Manufacturing

This position plays a critical role in ensuring the highest standards of quality and reliability for the Company’s customers. You will serve as the primary liaison between service locations (typically automotive OEMs) and their suppliers, driving continuous improvement initiatives and resolving quality-related issues in a timely and effective manner. This role requires strong technical expertise, exceptional communication skills, and a proactive approach to problem‑solving.

• Develop and maintain strong relationships with supplier and service location personnel as the main point of contact for quality‑related matters.
• Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specifications, and material flow.
• Collaborate with cross‑functional teams to establish and implement supplier quality performance objectives.
• Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
• Rapidly identify, isolate, communicate, and resolve quality issues.
• Conduct root cause analysis of customer quality issues.
• Understand service location processes and their effect on customers’ parts.
• Provide technical support and guidance to customers and service location staff, assisting them in resolving quality‑related challenges and implementing best practices.
• Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
• Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
• Identify leads and generate new business opportunities for the Company.
• Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
• Utilize quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
• Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures, and best practices.
• Comply with all customer and service location requirements, including health/safety training and vaccination status.
• Demonstrate proficiency using technology, including smartphones, tablets, computers, mobile applications, web‑based software, data entry, spreadsheets, and video conferencing systems.
• Use written and verbal communication skills to deal effectively with diverse groups of people and maintain close working relationships with Company team members, customers, service locations, and the general public.
• Maintain a proven track record of driving supplier quality improvements and cost reductions.
• Apply outstanding problem‑solving skills to analyze complex issues and implement effective solutions.
• Build rapport with stakeholders at all levels, inside and outside the Company.
• Manage multiple projects and tasks simultaneously, prioritizing and organizing effectively.
• Proficiency in quality analysis tools and Six Sigma/Lean Manufacturing methodologies.
• Use measurement gauges such as calipers, micrometers, feeler gauges, etc.
• Travel to Company facilities, customer locations, or alternate service locations as assigned; drive on behalf of the Company or customers if required.
• Occasional participation in events outside regular hours, including meetings, training sessions, and team‑building events.
• Maintain flexibility for additional hours during busy periods or to meet deadlines, including mandatory overtime with compensation as per Company policies and…