Senior Care Navigator Job Georgetown area,Kentucky USA,Healthcare

Function:

The Senior Care Navigator provides leadership and day-to-day oversight of the Care Navigation team at their assigned office location. The Senior Care Navigator also works to support individuals accessing behavioral health, primary care, and community support services through Ramey-Estep/Re-group. This role ensures care navigation services are delivered in a timely, person-centered manner and align with Certified Community Behavioral Health Clinic (CCBHC) standards.

The Senior Care Navigator supports team performance, monitors service quality and outcomes, and collaborates with clinical leadership, case management teams, and community partners to reduce barriers and improve client engagement, continuity of care, and long-term stability.

Organizational duties & responsibilities:

The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.

Supports the mission, vision, and values of RE. Facilitates and adheres to the agency’s code of ethics, policies, and procedures.

Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.

Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.

Exhibits effective communication skills, including proper use of agency communication systems.

Participates in appropriate professional development programs to attain and maintain competency.

Effectively manages financial and physical resources to achieve the mission of RE.

Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

Provides direct supervision, training, coaching, and support for Care Navigators and related support staff at their assigned office location.

Assigns and monitors daily workflow, intake coverage, referral follow-up, and client engagement responsibilities.

Ensures coverage for in-person, telehealth, outreach, and administrative navigation needs.

Conducts regular individual supervision meetings and team meetings to support accountability and professional growth.

Participates in hiring, onboarding, and evaluation processes for care navigation staff.

Supports staff development through performance feedback, corrective action when needed, and recognition of effective work.

Ensure that Care Navigation services are delivered consistently, efficiently, and in alignment with set standards and agency expectations

Monitors team productivity, documentation compliance, timeliness of follow-up, and client service outcomes.

Reviews client records and documentation in the EHR to ensure accuracy, completeness, and compliance with agency and payer requirements.

Supports data collection, outcome tracking, Continuous Quality Improvement (CQI) efforts, and reporting requirements.

Identifies service gaps, unmet client needs, and barriers to care; develop solutions and recommend process improvements.

Provide care coordination and direct navigation support for high-need clients, complex cases, crises, urgent needs, and coverage gaps across in-person, phone, and telehealth settings.

Oversee client screening and intake processes, ensuring eligibility is assessed, required forms/consents/releases are completed accurately and promptly, and clients receive education on services, rights, grievance procedures, and community resources.

Connect clients to services and reduce barriers, coordinating access to behavioral health, primary care, and community supports with follow-up, addressing transportation, housing, employment, insurance, and documentation needs, and collaborating with clinical/crisis/case management teams on individualized care planning and risk escalation.

Supports Care Navigators and staff in safety planning, stabilization resources, transitions, discharges, and continuity of care follow-up.

Maintains strong working relationships with internal departments and…


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