Administrative Assistant

ARK Systems is looking for an Administrative Assistant

Duties/Responsibilities:

* Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.

* Assists in review certification reports for noted deficiencies found during routine testing

* Research pricing, prepare proposals, and obtain customer approval as required

* Schedule/ coordinate with service dispatch for technician to complete approved work

* Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.

* Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.

* Process material requisitions for service related work

* Open and closes work orders, update customer notes, etc

* Assist with communications with filed staff as needed

* Assist with Service invoicing

* Customer support and satisfaction liaison

* Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.

* All other duties as assigned

Required Skills/Abilities:

* Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

* Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

* Business school, Associates degree or equivalent experience and knowledge is required.

Education and Experience:

* Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.

* Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.

* Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.

Physical Requirements:

* Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 20

ARK is an Equal Opportunity Employer M/F/V/D ENCOURAGED TO APPLY!

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