Pet Insurance Sales and Service Consultant

Pet Sales and Service Consultant | George, South Africa

We’re launching a brand-new pet insurance brand in Australia, backed by a well-established and successful organisation with a proven track record in the industry. As a Pet Sales Consultant, you’ll play a key role in bringing this new brand to life—delivering exceptional customer experiences and helping pet owners across Australia protect what matters most.

About the Role

As a Pet Sales Consultant, you’ll be the voice of our brand—delivering exceptional customer experiences while driving growth in the Australian pet insurance market. You’ll handle inbound and outbound interactions with both existing and prospective customers, focusing on retention, and new policy sales.

Key Responsibilities:

Sales

• Promote pet insurance products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction.

Retention

• Engage existing policyholders to support their transition to their new product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

Team Collaboration

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

Systems & Administration

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

General

• Adhere to company policies and procedures.
• Perform other duties as required to support business success.

Working Hours & Shifts

This role supports the Australian market and requires flexibility to work during Australian business hours.

Shifts are scheduled to accommodate time zone differences and may include:

• Midnight Start (00:00 – 08:00)
• Early Morning Start (03:00 – 11:00)

These hours are subject to change based on business needs and daylight savings.