GUCCI Store Manager; m​/f​/d

Description Key Accountabilities Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Promote brand awareness, establish market / store presence, and capture competitive market share through community outreach and company-sponsored events.
• Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training.
• Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.
• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Provide accurate monthly schedules and timely submission of payroll records for all employees.
• Oversee incoming and outbound merchandise requests and shipments.
• Support and monitor the After Sales services in store.
• Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.
• Ensure optimal and consistent adherence to all key health, safety, and security aspects.
• Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.
• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

• Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness, commercial knowledge, and strong business and financial acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Regular

Full time

Gucci Swiss Retail SA