Consumer and Sensory Insights Manager - Health, Nutrition & Care; HNC

Join dsm-firmenich as Consumer and Sensory Insights (CSI) Manager and play a pivotal role in shaping the success of our solutions. By uncovering what truly drives taste perception—across bitterness modulation, mouthfeel engineering, trigeminal responses, and flavor cues linked to perceived efficacy—you will help design products that resonate emotionally and sensorially with patients and consumers. Your insights will enable the creation of nutritional solutions that are not only effective, but genuinely enjoyable, boosting satisfaction, encouraging adherence, and building positive, lasting experiences with every use.

• Lead and advance the Consumer & Sensory Insights (CSI) capability across Health, Nutrition & Care segments (Pharma, Dietary Supplements, Medical Nutrition, Early Life Nutrition), ensuring excellence in Pharma sensory panel management, tasting protocols, and support for strategic innovation and key customer opportunities across regions
• Design, execute, and analyse end‑to‑end sensory and consumer studies using appropriate CSI methodologies, statistical models, and impactful visualizations to deliver robust, decision‑ready insights.
• Translate insights into clear, actionable recommendations for flavourists, scientists, application teams, marketing, and business development to optimise taste, enhance palatability, and drive winning product experiences
• Collaborate closely with business teams and engage directly with HNC customers to co‑create insight‑driven projects and build compelling, story‑led narratives that support commercial success
• Champion the voice of the patient/consumer by embedding sensory and consumer insights into segment strategies, innovation pipelines, and key commercial initiatives across the HNC categories
• Continuously strengthen CSI tools, methods, and networks by building productive relationships with global and regional CSI colleagues, HNC Taste teams, Innovation, TTH
  - Taste counterparts, academic partners, and client insight agencies

• A chance to become part of an experienced team who is growing and embracing innovation and new approaches and who strongly values scientific and consumer‑centric research and insights.
• A global and diverse working environment in a highly dynamic, diverse and multicultural company with a strong values and a genuinely caring corporate culture
• To be a part of a purpose driven company with the ambition to bring progress to life through Taste and Nutrition leadership in heath segments
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership

• Science Degree in Sensory, Consumer or Market Research, or a related discipline combining physical sciences with psychology or sociology
• 7–10+ years of experience in Consumer or Sensory roles within industrial environments such as Health, Nutrition, Pharma, or Medical Nutrition, including interaction with external Consumer and Sensory research agencies
• Expertise in a broad range of Consumer and Sensory Research methods, including Standard Sensory Methods (DA, DISCRIM), Advanced Sensory Methods (FCP, Napping), Consumer Product & Concept Testing (CLT, HUT), Qualitative Research, and advanced techniques such as Drivers of Liking, Conjoint, Turf, and DoE
• Strong statistical knowledge applied to sensory and consumer testing, with proficiency in key software tools such as FIZZ, XLSTAT, and SensoMineR
• Demonstrated project management, collaboration, solution-oriented mindset, and strong communication skills
• Global research experience and career perspective are essential

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

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